Terms of Purchase

1. The Service and Its Parts

Anyone over 18 years of age can shop in our webshop.

For matters not regulated by the terms described here, we follow the Consumer Ombudsman's general terms of sale for consumer purchases of goods over the Internet.

2. Prices

The prices listed in the webshop include VAT.

Shipping costs are added and may vary depending on delivery location and the weight of your order.

If the delivery price is not stated in the product description, it will always be shown in the order summary before the order is completed. Here the total price is displayed, which includes all additional costs and fees.

3. Delivery Times

We ship our products within Sweden via Postnord. Delivery time for goods is normally 2-8 business days. You as the orderer have full responsibility for ensuring that all address details are complete and correct. Any incorrect deliveries or delivery delays are not compensated in these cases. Espresso-XOC sends your package to your mailbox, but if you cannot receive it in your mailbox, you will receive a notice and/or SMS and can pick it up at a distribution point.

4. Order and Order Confirmation

The order is complete when payment has been processed. An order confirmation will be sent by email to the orderer.

5. Payment

Payment is made via card payment or Klarna at checkout.

6. Complaints

If there is something wrong with the product, complaints should be made as soon as possible after delivery. You must contact us within 7 days at the latest; after that, we disclaim the right to claim any damages that have occurred.

Complaints are made via email: info@Espresso-XOC.com. For any complaints, we ask you to attach a photo and detailed description, as well as order number and contact information.

7. Right of Withdrawal

The right of withdrawal does not apply to food products.

8. Uncollected Package

If you do not pick up your package, you will be charged for the shipping costs.

In the event of a dispute, Espresso-XOC follows the recommendations of the National Board for Consumer Disputes.

9. Damaged Package

If your package is damaged, it must be reported to the shipping company immediately when you pick up the package. Then contact us at info@Espresso-XOC.com, attach your order number and photos of the damage. If reported and approved, the shipping company will replace the item and we will refund you.